Portable Electric Vacuum Coffee Canister FAQs
Below are frequently asked questions, you may find the answer for yourself.
Issue: Lid Frequently Pumps Air
Possible Causes:
- Incomplete contact may be causing air leakage.
- Foreign objects on the bottle mouth or silicone ring may prevent a proper seal.
- The one-way valve may be leaking, or the air pressure switch may be damaged.
Suggested Solutions:
- Please clean the lid edges and silicone ring regularly to ensure a good seal.
- After closing the lid, press down firmly to make sure it is fully sealed with the container.
- If the issue persists, contact the support team for further help.
Issue: Red Indicator Light Flashing – Vacuum Failure
Possible Causes:
- The lid is not tightly closed.
- The release valve is malfunctioning and stuck in the open position.
- The motor is malfunctioning or has insufficient power.
Suggested Solutions:
- After closing the lid, press down firmly to ensure it’s fully sealed with the container.
- Try pressing the release valve again to reset it.
- If the problem continues, contact the support team for further help.
Issue: Lid Light Turns On but No Vacuum Action
Possible Causes:
- The motor may be damaged.
- A cable inside the motor may have come loose.
- Poor soldering may have caused internal components to detach.
Suggested Solution:
- Contact the support team for further help.
Issue: Unable to Charge
Possible Causes:
- Fast charging current may be too high, preventing proper charging.
- The battery may be damaged.
- The circuit board may be faulty.
Suggested Solutions:
- Try using a 5V/2A standard (slow charge) cable.
- If the issue persists, contact the support team for further help.
Issue: Indicator Light Not Working
Possible Causes:
- The indicator light may be damaged.
- The battery may be faulty.
- The circuit board may be malfunctioning.
Suggested Solution:
- Contact the support team for further help.
Issue: Blue Indicator Light Flashes Briefly Then Turns Off
Possible Cause:
- The battery may be damaged.
Suggested Solution:
- Contact the support team for further help.
Issue: Blue Indicator Light Flashes Briefly Then Turns Off
Possible Cause:
- The battery may be damaged.
Suggested Solution:
- Contact the support team for further help.
Issue: Lid Can Be Opened Without Releasing Pressure
Possible Causes:
- The lid is not tightly closed.
- The pressure detection system is malfunctioning.
Suggested Solutions:
- Regularly clean the lid edges and sealing silicone ring.
- After closing the lid, press down firmly to ensure it is fully sealed with the container.
- If the issue continues, contact the support team for further help.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h